Center for Student Success Support Desk

General

• HESS Field Services

  • ★ General Contact Information

• Advisement

  • How many credits do I need to apply to the Elementary Education Program?
  • How do I get a license to teach in the state of New Mexico?
  • I am a Secondary Education - Social Studies Major and I need to take GEOG 140 but can't find a section that will fit my schedule, what can I do?
  • I am required to take LING 101 for Elementary Education but I have taken ANTH 110, will ANTH 110 count for LING 101?
  • If I took ECME 101 or PSY 220 and I am an Elementary or Secondary Education major, will it count for EDPY 303?
  • I am an Elementary Education Major and want to know if the fine arts courses on the Program of Study are the only courses that will fulfill the fine arts requirements?
  • Is it required to have a double major or a minor to graduate with a degree in Family Studies or Human Development and Family Relations?
  • Is STAT 145 required for the Family Studies or Human Development and Family Relations programs?
  • What are some of the Multicultural Electives that are recommended for the Family Studies or Human Development and Family Relations programs?
  • Can I take BIOL 123/124L instead of BIOL 110/112L for the Family Studies or Human Development and Family Relations programs?
  • How do I get information about the Health, Exercise and Sports Sciences programs?
  • How do I get information about the Language, Literacy and Sociocultural Studies programs?
  • How do I get information about the Individual, Family and Community Education programs?
  • How do I get information about the Educational Specialties programs?
  • How do I get information about the Teacher Education programs?
  • How do I get information about the Educational Leadership program?
  • How do I know what courses will transfer to UNM?
  • How do I drop a course?
  • Why and how do I complete a consortium agreement?
  • Where can I find information on scholarships offered through the College of Education?
  • What if I have not taken the Basic Skills Exam and want to apply?
  • What are the application deadline dates?
  • Where can I pick up an undergraduate College of Education application?
  • How can I set up an appointment with a College of Education undergraduate advisor?
  • What does it mean when I receive an error message during registration stating “Advisor Permission Required” or “Department Permission Required”?
  • What does it mean when I receive an error message during registration stating “Instructor Permission Required”?
  • What is a Lobo Trax degree audit?
  • What is a degree summary and who do I see to have one completed?
  • How many credit hours are full-time?
  • Why do I have an “Advisement Hold” on my account from the College of Education?

• Field Services

  • I cannot find the email with the link to the Interview Outcome Form.
  • I am a Student Teacher, can I contact schools or teachers on my own?
  • I submitted my invoice as a Cooperating Teacher, when will I receive payment?
  • I am a Cooperating Teacher, how do I submit my invoice?
  • When will I receive news of my placement?
  • How are student teaching placements decided?
  • Can I request a specific teacher or school for my student teaching placement?
  • What is the process for a request for a change of placement?
  • I forgot or do not know my password for the Field Services Portal.
  • I registered as a Student Teacher in the FS Portal, but when I attempt to login, it states "user not approved."

• Institute for Professional Development (IPD)

  • I would like to have my application fee deducted from my checking account electronically. How should I go about this?
  • My VisionLink profile states the incorrect Primary Affiliation. Does this information need to be changed? If so, how?
  • I’m a Speech-Language Pathologist (SLP). The first page talks about a dossier, which SLPs do not do. Can you give me some direction on this?
  • I’m teaching overseas and need to renew or do a dossier for my license - what school do I use?
  • My administrator does not have a NM administrator license, nor does s/he have a NM teaching license. Will s/he still be able to approve my Strand D?
  • Why haven’t I received an email for my scores?
  • I signed up for a VisionLink account, but I can’t log in.
  • I need to create a second (third, etc.) VisionLink account - how do I do that?
  • I need information about and/or help with the VisionLink system.
  • My license has or is about to expire - how can I resubmit?
  • Now that I have passed my dossier, when will I get my license and raise?
  • I just passed my dossier! What is the next step?
  • Can I upload PDF files directly into my submission, or do I need to copy their contents into the template?
  • What if my content area is not in the list of choices in the dossier application?
  • What are the instructions for obtaining my Level III licensure? Do I need to send in any additional applications or submit transcripts?
  • When can I start my dossier?
  • Can I submit my dossier in Spanish?
  • Do you keep copies of submitted dossiers, and/or can I access my previously submitted dossiers through my account?
  • What if my school is not in the list of choices in the dossier application?
  • When can I submit or resubmit my dossier?
  • I forgot to upload the cover page for my dossier or strand submission - is this an issue?
  • What file formats (for text, graphics, videos, etc.) are acceptable for the dossier or strand online applications?
  • Are there size or length limitations for illustrations, videos, etc. in my dossier?
  • I am still having trouble understanding what the "does not meet" on my strand means.
  • Do you have any suggestions for improving my Strand C submission?
  • Do you have any suggestions for improving my Strand B submission?
  • Do you have any suggestions for improving my Strand A submission?
  • Do you have any suggestions for improving my strand submission (in general)?
  • I just received notice I did not meet the standard for one of the strands of my dossier. Will I be able to fix and resubmit it before the next window in July? My license expires in June or July so I am very concerned about this!
  • How do I upload my OPAL (Online Portfolio Alternative Licensure) submission?

• Scholarships

  • How do I log into the Scholarship application page?
  • I get an error when I’m trying to save my application after I’ve uploaded my supporting documents -- what do I do?
  • I have printed versions of my transcript and reference letters -- can I get help converting them to PDF’s?
  • I have a recommendation letter that was sent to me via email -- what do I need to upload?
  • Do I have to submit a transcript for every university I attended?
  • I am an International student, so I’m not able to complete a FAFSA -- what do I do?
  • I accidently uploaded the wrong document -- what do I do?
  • I have a recommendation letter from several years ago, can I use that as one of my recommendation letters?
  • Do I have to complete my online application in one sitting?
  • Do I need to complete a FAFSA?

• TK20

  • How can I check to see if I submitted my assignment correctly?
  • Tk20 Portfolio Video Tutorial Viewing Tips
  • Adjusting windows to view iTunes U tutorials while working in Tk20
  • I was charged and reimbursed for the Tk20 fee in Fall 2012, but now I'm being charged again for Spring 2013!
  • The semester is over and now I can't access the forms I need to fill out, what do I do?
  • How can I re-send an assignment (grant an extension) to my student when they submit it accidentally?
  • How do I create a portfolio in Tk20?
  • I clicked "Submit" accidentally and now I can't edit my assignment, how do I recall the assignment?
  • I can't upload my Plans for Improvement assignment, what am I doing wrong?
  • I am a faculty member: how do I assess student work in Tk20?
  • How do I find assignments that have been submitted and graded in Tk20?
  • Where can I find my instructor's feedback after I submit an assignment?
  • Are we able to see the observations our cooperating teacher fills out?
  • What is your advice if my cooperating teacher does not want to work with TK20?
  • Do my cooperating teacher and I see the same things in Tk20?
  • Where can I access the sample Tk20 presentation portfolio?
  • My cooperating teacher logged into Tk20 but cannot find the section to input observation data. Any suggestions?
  • I am a faculty member: how do I assess student assignments in Tk20?
  • I am a cooperating teacher: how do I complete observations and evaluations in Tk20?
  • I am a student: how do I complete field experience or coursework assignments in Tk20?
  • I am trying to log into Tk20 but am receiving an error message, why can't I log in?
  • Am I Eligible for a Reduced Tk20 Fee?
  • I am a cooperating teacher, but I don't have any pending tasks on my home page.
  • I thought it was a one-time fee, why did I get charged again?
  • How much is the Tk20 fee?
  • I entered my data into the form, but when I went back it was no longer there.
  • I am a student and when I try to log into Tk20, I get a message saying I entered an invalid username/password, what do I do?
  • I am a cooperating teacher, but my student teacher does not show up in my account.
  • I am a student and I have no assignments/pending tasks, what do I do?
  • I am trying to type in a comment field, but the text box is greyed out or missing, what do I do?

• TurnItIn

  • How do I get access to use TurnItIn?
  • How do I submit a paper to TurnItIn?
  • What do I do when I want to submit another copy of my paper?
  • How do I see the TurnItIn analysis of my paper (the Originality Report)?
  • What do the Originality Report percentages mean?
  • Can I download the Originality Report?
  • None of my current instructors are using TurnItIn for their classes. How can I use it to check my papers?