I am a faculty member/university supervisor, and receiving an error message. What do I do?

This typically occurs when there are multiple Tk20 sessions opened, and it causes time-out issues.

This happens when the user has opened the application in multiple browser tabs/windows without signing out the previous session. It generally leads to OOPs/time out error.  Please follow the below steps to clear the "OOPs" error.

·        Close all current internet windows
·        Launch one window to access Tk20
·        Login to Tk20
·        Navigate to the silhouette at the top-right corn of the page that says, "Hi Name"
·        Click on the drop-down, then click "Sign Out"
·        Proceed to clear the browsing data and history using the steps for the browser being used.
·        Closed ALL internet windows
·        Reopen only one window to access Tk20
·        Login